Trusted by social care organisations across the UK, GenieConnect® is helping more people live independently for longer. Our secure remote care platform lets carers and providers offer support anytime, anywhere, while Genie, our simple, purpose-built robot, helps with wellbeing and daily living reminders, cognitive activities, digital access and video calls.
GenieConnect® is now part of Cera Care, Europe's largest provider of digital-first home healthcare. Cera's mission is to enable people to live longer, healthier lives in their own homes, and its technology is used every day by a community of 10,000 healthcare professionals.
The Genie platform, team and support our partners rely on carry on as before, now backed by Cera.
Genie sits with the person at home. Care teams manage support through the Care Portal, and families stay involved through the Companion App.
An always-on, non-intrusive and friendly robot designed to be a digital companion for people at home.
Timely reminders for medication and daily tasks, so nothing vital is missed and routines stay in place.
An intuitive interface for video calls with carers, family and friends, by voice or touchscreen.
Built-in check-ins help gauge how someone is feeling day to day.
Link two Genies so people can build a connection with each other.
Larger fonts and distinct colour tones for people with visual impairment, plus a simple call centre feature for immediate help.
A directory of local services and online resources, with radio, Netflix and YouTube managed by the care team.
“Genie asks me how I am feeling, and it feels like someone is present here.”
The central hub where care teams manage care packages and get the insight to make informed, person-centred decisions for the people they support and their business.
Schedule wellbeing reminders, hydration prompts and daily living support, and video call clients from one place.
See responses as they happen, from missed medication prompts to mood check-ins, so care can be preventative.
Clear, automatically populated graphs that help you make informed decisions quickly.
Records that show trends over time, with customised reports you can export to third parties such as the CQC.
“The Care Portal is helping our care managers to prioritise and manage our capacity to be more effective and impactful for our care recipients and the wider community.”
Secure access from any phone or tablet, keeping families, friends and care workers closely connected to the person they support.
Stay in touch and offer support from anywhere, at home or on the move.
Face-to-face calls between families, friends and care workers, with no call charges and only approved contacts.
Schedule appointments and care activities so everyone involved stays organised.
Track responses to prompts and step in promptly when something changes.
“I make a video call every morning to ensure Kimberley has woken up. Routine is really important for her wellbeing.”
Remote care calls and automated reminders free up care workers for the visits that need them, and reach rural and remote residents.
Tailored prompts and simple communication help people build independence skills at home or in shared living.
Continuous support after discharge helps people regain confidence at home and prevents unnecessary readmissions.
Daily prompts helped residents manage their own medication routines.
Read case study (PDF) → Ordinary LivingOne resident’s medication management increased by 50%.
Read case study (PDF) → CaremarkRegular video contact from anywhere, and greater peace of mind for Alan and his dad.
Read case study (PDF) →“I have tried to get dad to use his iPad for Facetime, but he struggles with all the different buttons. Genie is easy for him to use and he knows how to use it.”
With a 94% success rate preparing lunch, Genie has saved her mum 75 minutes of phone calls every week.
“When it says ‘teeth’, it's like it reminds me I have teeth rather than telling me to brush them.”
Already use Genie? For help with your robots, the Care Portal or the Companion App, email our support team.
carolyn.muir@ceracare.co.ukTalk to our friendly UK team about remote care that improves health management and emotional wellbeing for your communities.
